Our services

Home care packages

You stay in control. We handle the rest.

Live independently

Your needs, your pace, your plan. Every detail personalised.

At Harwell, we help you stay in the home you love, with care that fits your life.



Home Care Packages (HCP) give older Australians government-funded, personalised support to live safely and independently at home.



Whether you need a little help each week or daily care, we’ll work with you to build a plan that reflects your needs, goals, and routine — with warmth, dignity, and clarity.

Specific support areas

Not just a package — A personal plan

Veteran-founded, veteran-focused. We know the system, and we care enough to make it simple.

Clear guidance

We help you understand your funding, options, and entitlements — no jargon, no stress.

Familiar faces

We match you with a consistent care team who gets to know your preferences and routine.

Veteran-aware

We understand the unique care needs of veterans and their families.

Flexible support

Your needs can change. We’ll adapt your plan, quickly and respectfully.

No surprises

We’re upfront about costs and inclusions — with total transparency from day one.

Seamless start

From initial contact to care commencement, we make the process smooth and personalised.

Frequently asked questions

It’s government funding for older Australians who need help to live independently at home. Packages are assigned at four levels — from basic to high-level support — and can be used for services like personal care, nursing, transport, and home help.

Start by registering with My Aged Care on 1800 200 422 or at myagedcare.gov.au. You’ll then have an ACAT assessment to determine your eligibility and care level.

Absolutely. We guide you through every step — from understanding your referral code to budgeting and care planning.

You can switch to Harwell at any time. We’ll manage the transition for you and make sure your services continue without interruption.

Frequently asked questions

What is a Home Care Package?

It’s government funding for older Australians who need help to live independently at home. Packages are assigned at four levels — from basic to high-level support — and can be used for services like personal care, nursing, transport, and home help.

Start by registering with My Aged Care on 1800 200 422 or at myagedcare.gov.au. You’ll then have an ACAT assessment to determine your eligibility and care level.

Absolutely. We guide you through every step — from understanding your referral code to budgeting and care planning.

You can switch to Harwell at any time. We’ll manage the transition for you and make sure your services continue without interruption.

Interested in finding out more?

One of our amazing team members are ready to help – just give us a call on 1300 064 430 or enquire below:

The right care starts with a conversation

Whether you’re seeking guidance, support, or a starting point, we’re here to listen and help you navigate every step with clarity and care.