In-home care across Queensland, NSW, the ACT, Tasmania and the NT

Understanding how your care is funded

Private care is fully self-funded, with no eligibility tests, assessments or government waitlists. Because every family’s needs are different, we provide a clear personalised quote before services begin, including the type of care, timing, location and any applicable fees.

What's included and how it's billed

Family doctor came to the patients home

Are there any costs to you?

Private care is paid for privately. We give you a clear quote based on the services and hours you choose — no lock-in contracts and no hidden fees.

Frequently asked questions

We match you with carers who stay — not a rotating roster. This means they know your routines, preferences, and history, so every visit feels familiar and personal. Continuity improves safety, comfort, and the emotional quality of your care.

Our nurses and carers coordinate closely with your GP, hospital team, or allied health providers. We follow best-practice clinical guidelines, share updates (with your consent), and make sure everyone involved in your care is on the same page — preventing gaps or duplication.

Yes. We design flexible care plans that can be adjusted at any time — whether that means adding hours, changing services, or providing more clinical support. We recognise that health and lifestyle needs can shift suddenly, and we adapt without disrupting your routine.

We see family and primary carers as part of the care team. We provide respite options, education on care techniques, emotional support, and regular updates so they feel confident, informed, and able to take breaks without guilt or worry.

As a veteran-founded provider, we understand the culture, values, and needs of service members and their families. We navigate DVA systems efficiently, provide culturally aware care, and deliver services with the respect and discretion that veterans deserve.

Frequently asked questions

How do you ensure continuity and trust in my care?

We match you with carers who stay — not a rotating roster. This means they know your routines, preferences, and history, so every visit feels familiar and personal. Continuity improves safety, comfort, and the emotional quality of your care.

Our nurses and carers coordinate closely with your GP, hospital team, or allied health providers. We follow best-practice clinical guidelines, share updates (with your consent), and make sure everyone involved in your care is on the same page — preventing gaps or duplication.

Yes. We design flexible care plans that can be adjusted at any time — whether that means adding hours, changing services, or providing more clinical support. We recognise that health and lifestyle needs can shift suddenly, and we adapt without disrupting your routine.

We see family and primary carers as part of the care team. We provide respite options, education on care techniques, emotional support, and regular updates so they feel confident, informed, and able to take breaks without guilt or worry.

As a veteran-founded provider, we understand the culture, values, and needs of service members and their families. We navigate DVA systems efficiently, provide culturally aware care, and deliver services with the respect and discretion that veterans deserve.

What our clients say about us

It’s not just the help — it’s the way they talk to you, treat you like a person, and make you feel cared for.

Joan S.

Harwell made everything easier — from explaining the Home Care Package to making sure I had someone I trusted each day.

Michael F.

Harwell explained everything clearly and made something that felt overwhelming to our family simple.

Amir T.

Next steps

If you would like a clear quote for private home care, or help choosing the right level of support, our team is here to guide you.

Call us on 1300 064 430 or enquire below.