Home ❯ Private care ❯ Getting started
Staying safe, comfortable, and independent at home is important to you — and it’s important to us too. The Support at Home Program is here to make that possible.
It provides government funding for older Australians who need a little extra help with daily living, health needs, or specialist support.
If you’re finding some tasks harder than they used to be, or if you want reassurance that the right care will be there when you need it, here’s how to get started.
You may be eligible if you:
Eligibility is assessed by the government, not providers — but we can guide you through the process.
The first step is to register with My Aged Care, the national gateway for aged care services.
You’ll be asked some basic questions about your health, lifestyle, and support needs.
After applying, an assessor will contact you to arrange a home visit (or phone assessment in some cases).
They will:
After the assessment, you’ll receive a letter confirming:
Once approved, you can select a provider like Harwell to deliver your services. We’ll:
From your very first visit, we’ll make sure you feel supported, safe, and respected. Services can grow or change with your needs — so your care always fits your lifestyle.
Staying safe, comfortable, and independent at home is important to you — and it’s important to us too. The Support at Home Program is here to make that possible. It provides government funding for older Australians who need a little extra help with daily living, health needs, or specialist support.
If you’re finding some tasks harder than they used to be, or if you want reassurance that the right care will be there when you need it, here’s how to get started.
You may be eligible if you:
Eligibility is assessed by the government, not providers — but we can guide you through the process.
The first step is to register with My Aged Care, the national gateway for aged care services.
You’ll be asked some basic questions about your health, lifestyle, and support needs.
After applying, an assessor will contact you to arrange a home visit (or phone assessment in some cases).
They will:
After the assessment, you’ll receive a letter confirming:
Once approved, you can select a provider like Harwell to deliver your services. We’ll:
From your very first visit, we’ll make sure you feel supported, safe, and respected. Services can grow or change with your needs — so your care always fits your lifestyle.
Through the program, you may be able to access:
You don’t need to figure it out alone. Our friendly team can help you:
Call us on 1300 064 430 or fill out the form below.