Registered-nurse oversight
clinical care is supervised by our Chief Service Officer, a registered nurse, with regional Clinical Team Leaders supporting local teams.
The right people, properly checked
police checks, role-based training, and verified qualifications for our clinical staff.
Care planning and review
every client has a care plan that is reviewed as their needs change, with clinical input where required.
Clinical risk and incident management
a clear process for identifying, escalating and learning from incidents.
Continuous improvement
we use feedback, audits and outcomes to improve, not just to comply.
Partnering with you
you and your family are part of the decisions about your care.
If you would like to understand how we keep care safe, call us on
1300 064 430.
