Harwell Home Care is a Brisbane provider supporting families right across the city, from the northern suburbs through the inner city to Brisbane’s south and east. We deliver personal care, nursing, domestic help, respite and overnight support at home, funded through Support at Home, through the Department of Veterans’ Affairs for eligible veterans, or arranged privately.
New to Support at Home or changing providers? We’ll cover your first 30 days of eligible co‑contributions. Register by 31 December 2026. Conditions apply.
Support at Home is the Australian Government programme that funds care in your own home. It replaced the Home Care Packages Program on 1 November 2025. If you have been assessed through My Aged Care, Harwell can deliver your Support at Home services anywhere in the Brisbane area.
Funding is organised into three service categories. Clinical supports, such as nursing and allied health, are funded in full by the government. Independence services and everyday living services carry a contribution, scaled by an income and assets assessment. Since 1 October 2026 the government also fully funds approved personal care.
If you held or were approved for a Home Care Package on or before 12 September 2024, the “no worse off” principle applies: your contribution will be the same as, or less than, it would have been under your package. Read our Support at Home guide.
Once you have a classification, you choose your own provider, and you can change later if it is not working. The useful questions are practical ones. How many different workers will come to your home in a month? Who answers the phone when something changes on a weekend? How much of your budget goes on care rather than administration, and will the provider put that in writing?
Continuity is what families notice most. Ask any provider directly how they keep the same carers with you and what happens when your regular carer is unwell. Our guide to choosing a provider goes through this in more detail.
What you pay depends on your classification and your income and assets assessment, not on where in Brisbane you live. My Aged Care confirms your contribution before services begin. Private care needs no assessment: you pay the hourly rate directly, and our full schedule is on the pricing and fees page.
As a DVA provider, Harwell delivers Veterans’ Home Care and Community Nursing to eligible Gold and White Card holders across Brisbane. Many approved DVA-funded services are available at no cost, and we confirm any contribution before care begins. See veterans and DVA care.
Consistent carers who get to know you. Registered-nurse clinical governance on every care plan. Costs confirmed in writing before care begins. And care supported by a local Brisbane care team who understand the region.
How do I find a Support at Home provider in Brisbane?
Search the My Aged Care Find a Provider tool, ask your assessor, or contact providers directly, and speak to more than one. Call Harwell on 1300 064 430 and we will talk through what we would put in place, with no obligation.
How much does Support at Home cost?
The government funds clinical supports in full. For independence and everyday living services you contribute a share based on an income and assets assessment, confirmed by My Aged Care before services begin. Approved personal care is fully funded from 1 October 2026.
Do I need an assessment first?
Yes, for government-funded care. Contact My Aged Care on 1800 200 422. Privately funded care needs no assessment and can start straight away.
I already have a Home Care Package. What happens now?
Home Care Packages moved to Support at Home on 1 November 2025. Our guide to moving from a Home Care Package explains what changes.
Our amazing team is ready to help – just give us a call on 1300 064 430 or enquire below:
