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Thinking about switching your home care provider?

At Harwell, we make the process simple, supportive, and stress-free.

 

Whether you’re seeking better consistency, more personalised care, or just a provider who truly listens — we’ll help you make the switch smoothly and confidently.

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Why switch to Harwell

  • Easy, simple handover: We manage all the details so your care continues without disruption.
  • Personalised welcome plan: From day one, we design your care around you — your goals, your routines, your preferences.
  • Trusted, compassionate team: Our experienced carers and nurses deliver consistent, professional support.
  • Your home, your way: You stay in control — we simply make it easier.

How the switch works

We break the switch into clear steps, so you and your loved ones always know what’s happening, and when.

Weeks 1-2

Getting started

  • We get to know you - your needs, preferences and current care arrangements.
  • We review your funding and discuss what’s working (and what’s not).
  • Together, we create your personalised Welcome Plan.
Weeks 2-4

Preparing for the switch

  • We help you notify your current provider and set an agreed end date.
  • We introduce your Harwell care team and confirm your service schedule.
Weeks 4-6

Starting fresh

  • We finalise your roster and complete any care-specific training or inductions.
  • Your Harwell team begins providing care and support — with no gaps in service.
  • You’re now fully supported by Harwell, your new care partner.

What you can expect

When you switch to Harwell, you’ll experience:

  • Genuine partnership and open communication
  • A smooth, well-planned handover
  • A team that truly values your independence and wellbeing
  • Care that feels personal, not transactional
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“From the first phone call, Harwell made the switch so easy. I felt heard, supported, and cared for right away.”

– Harwell Client, Sunshine Coast

Want to know more?

Home care at Harwell

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What our clients have to say

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Our story

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Ready to make the switch?

If you’re considering a change, we’d love to help you find the care you deserve.

 

At Harwell, we take the stress out of switching — so you can focus on living well at home.

 

Call 1300 064 430 or complete our quick online form — and we’ll guide you every step of the way.